Frequently Asked Questions
How do you make your coffee selections each month?
Each month, we review the finest new harvests from around the world, and select our coffees based on the quality of the beans, and their fit with the roasting profiles we want to offer you. As it is also important to us that you discover what you like, we select coffees from a variety of regions to make sure you have a wide range of flavours to compare.
What is special about your coffee quantity in each subscription box?
The two different coffee boxes provide enough amount of coffee for a month based on how much coffee you take per cup. The "One Person" coffee subscription assumes an intake of single-shot of coffee per cup, and 1 cup of coffee per day. Whereas the "Two People" coffee box is for individuals who prefer a double-shot of coffee for their cup, or for two individuals drinking single-shot coffee.
I loved the coffee in my last coffee box, where can I purchase more?
You can purchase single coffee bags by visiting the private Coffee Shop, accessible through your account (login required). Note that the number of individual coffee bags for sale for a particular coffee is limited and will be unavailable once the stock finishes. This is because we bring in new coffees every month.
Why does the roast freshness matter?
Coffee quality starts to degrade after roasting. The roasted coffee loses more than half of its flavour in 15-20 days after roasting, and even more once the beans have been grounded. However, it is equally important to let the coffee rest for up to 2 days after roasting to allow the carbon dioxide (CO2) gas to escape from the coffee beans, which would otherwise give a very bitter taste to the coffee. The degassing of the coffee is the reason we have one-way valves in our coffee bags to allow CO2 to escape.
As a result, the best coffee tasting experience is when the coffee beans are freshly roasted, from a few days to a month before brewing the coffee. This ensures you find the sweet spot between freshly roasted and degassed coffee for that perfect cup.
Where do you roast the coffee?
For our subscribers in the Greater Montreal Area, the coffee is roasted at Canadian Roasting Society in Verdun, Montreal.
When are you going to offer light roast coffee?
We would love to offer the option of light roast as soon as possible, but we need significant demand to make the roasting justifiable. If you prefer light roast, then email us at email@example.com and you’ll be the first to know when light roast becomes available.
How do I sign up for the monthly coffee subscription?
To sign up for Roasted Bean Box’s monthly subscription, head to our product/shop page and click “Subscribe”. We will ask you a few simple questions about your roast preference, quantity and bean preparation. Once you create an account, you will fill in your shipping and billing information.
You can also get started by clicking here. If you’re looking to place a gift, then head to our gifting page.
What are the subscription options?
There are two membership options. You are able to sign up for either a “Single Person” subscription ($16.95) or a “Two People” subscription ($31.90). With the “Single Person” monthly subscription, you will receive two 170 g (6 oz.) coffee bags. With the “Two People” monthly subscription, you will receive two 340 g (12 oz.) coffee bags.
What is included in my monthly Roasted Bean Box subscription?
Every month, you will receive a curated box containing 2 different types of coffee. Depending on your monthly subscription, the total coffee quantity could either be 340 g (12 oz.) with a “Single Person” subscription, or 680 g (24 oz.) with a “Two People” subscription. Note that you can change your subscription type anytime.
When does my subscription renew?
When you first sign up, you will be charged immediately for your first order. Your subscription then renews every month from the date of your first purchase. There is no long-term commitment; you can skip a delivery or cancel your subscription at any time before the 5-day cutoff period.
How do I skip, make changes, or cancel my membership?
You can make changes to your membership - including changing your shipping address, payment details, skipping a box, or cancelling your membership - by signing into your account.
Note that if you make any changes after the 5-day cutoff period, they will not apply to the upcoming box, but will take effect for the next billing date.
Is there a minimum subscription length?
There is no minimum subscription length and there is no option for a long-term commitment. You can cancel your subscription at any time before your 5-day cutoff period.
Where do you deliver?
We deliver within the Greater Montreal Area (GMA). However, due to distance limitations, we are currently unable to ship to the following neighbourhoods: Blainville, Chateauguay, Mirabel, Notre-Dame-de-I'lle-Perrot, Saint-Jerome, and Terrebonne.
When does my order ship?
We ship all orders on the same day they are scheduled to be delivered. When you first sign up, you’re given the option to choose between Wednesday and Friday as your delivery day. Provided the first order is made before 10am of your preferred delivery day, your coffee box will be delivered on your preferred day.
Feel free to contact us at firstname.lastname@example.org if you need to arrange for a different shipping date (Wednesday or Saturday).
I missed my delivery. What do I do now?
Our team will notify you of the delivery in advance and give you a delivery time slot. If you missed a delivery, send us an email with your name and contact information at email@example.com. A member of our team will contact you in the next 48 hours to arrange a new delivery time and/or day.
What should I do with the Roasted Bean Box packaging?
Nothing in our packaging needs to go in the garbage.
1. External coffee box: Your mailer box is made of corrugated cardboard, which is entirely recyclable and compostable. To recycle, just drop the box in your recycle bin. To compost, break the box into small pieces so the box can compost much faster than the 6 months’ usual time for this size.
2. Coffee bags: Our coffee bags are made of 100% compostable material; there is no use of metal foil inside. However, the tin ties and the stickers on the bags are recyclable. Please ensure to remove both the tin ties and stickers from the coffee bags before composting.
What forms of payment do you accept?
We accept all major credit cards. Unfortunately, we cannot accept checks or cash.
Is my credit card information secure?
Our payment processing is managed by Stripe, one of the largest online payment processors in the world. All credit card information is stored on their encrypted servers, which are compliant with strict security regulations. Stripe manages billions of dollars in online payments annually, and is our partner of choice to ensure the security of our customers' payment information.
How do I give the Roasted Bean Box subscription as a gift?
You are able to gift our monthly coffee box subscription by heading to our Gift Page. From there you can select the quantity of the coffee you would like to gift and the duration of your gift subscription. You will then enter the name and email of the recipient, along with a gift message. You can also schedule the gift email for a specific date.
When your recipient receives your e-gift in their email, they will be able to redeem the gift, set up their own account and customize their monthly coffee subscription as per their preferences. The recipient also receives your gift note in their first coffee box.
How does the payment work for a gift?
All gift options are one-time payments that do not renew. Based on the duration of the subscription you would like to give, you will be required to pay for the entire subscription at once.
Until when can my recipient redeem his or her gift?
Your gift never expires, which means your recipient can use it anytime.
Are there special options for corporate or bulk gifting?
If you are looking to place an order for 10 or more boxes, please reach out to firstname.lastname@example.org and our sales team will work with you to create a custom order tailored to your needs.
Any questions we haven't answered? Contact us.
Hope we have answered many of your questions. But if you still have more questions, comments or concerns, then get in touch.